- Alliance on Aging: Medicare Counseling Program
(800) 434-0222 or (831) 655-1334
Health Insurance Counseling & Advocacy Program (HICAP) is a statewide, state and federally funded program for Medicare beneficiaries, their families, and anybody who needs to know about Medicare. HICAP is often referred to as the State and Health Insurance Assistance Program (SHIP) in Medicare literature. HICAP counselors can explain: Medicare benefits, health insurance terminology, supplemental (Medigap) insurance, billing and claims procedures, and long-term care insurance. HICAP counselors will: help you evaluate policies, assist on your behalf with providers, claims and appeals, compare Part D plans, and provide the information you need to make informed decisions.